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Customer Support Executive
Eriya ENTERPRISES
Required Skills
Customer Service Basic Computer Knowledge Computer knowledge (MS Word Excel) English Speaking Problem solving skills Time Management Customer Support🎁 Benefits & Perks
Bonus Flexible Hours Health Insurance Overtime Pay PF (Provident Fund) Cab Facility Travel Allowance Performance BonusJob Description
We are seeking enthusiastic and customer-focused individuals to join our Technical Voice Process team. The role involves handling customer queries, providing technical support, troubleshooting issues, and ensuring excellent customer satisfaction.
Key Responsibilities:
Handle customer inquiries and technical support requests via phone.
Diagnose and troubleshoot basic technical issues.
Provide accurate information and effective solutions to customers.
Escalate complex issues to the relevant team when required.
Maintain records of customer interactions and resolutions.
Meet quality, productivity, and customer satisfaction targets.
Follow company policies and procedures.
Eligibility Criteria:
Freshers and experienced candidates are welcome to apply.
Excellent communication skills in English.
Basic computer knowledge and troubleshooting skills.
Strong customer service and problem-solving abilities.
Ability to work in rotational shifts.
Graduate, undergraduate, or pursuing candidates may apply.
Walk-in Drive
Key Responsibilities:
Handle customer inquiries and technical support requests via phone.
Diagnose and troubleshoot basic technical issues.
Provide accurate information and effective solutions to customers.
Escalate complex issues to the relevant team when required.
Maintain records of customer interactions and resolutions.
Meet quality, productivity, and customer satisfaction targets.
Follow company policies and procedures.
Eligibility Criteria:
Freshers and experienced candidates are welcome to apply.
Excellent communication skills in English.
Basic computer knowledge and troubleshooting skills.
Strong customer service and problem-solving abilities.
Ability to work in rotational shifts.
Graduate, undergraduate, or pursuing candidates may apply.
Walk-in Drive