Customer Support Executive

Customer Service
Responsibilities:
● Listen to customers’ concerns, issues and questions
●Resolve customers’ concerns and answer customers’ questions to your best ability
● Maintain a positive attitude and calmly respond to customers’ complaints
● Attract customers by promoting the product and company positively, answering
questions and
addressing concerns as they arise
● Engage with customers through chat platforms in a professional and courteous
manner.
● Respond promptly to customer inquiries, providing accurate and relevant information.
● Utilize pre-established scripts and guidelines to handle common inquiries and
scenarios.
● Continuously enhance product knowledge and customer service skills through ongoing
training.
● Excellent computer skills with good typing speed and toggling between windows.
● Proficiency in Excel and Google sheet
● Good Communication Skills
● Knowledge regarding documents like KYC, Income Proof, Caste certificates Etc
● Maintaining daily MIS reports