Help Desk Executive
Willbrose India
Required Skills
Computer knowledge (MS Word Excel) Basic Computer Knowledge Good Communication Skills (Hindi + Basic English) Problem solving skills🎁 Benefits & Perks
ESI PF (Provident Fund)Job Description
### **Job Description**
We are looking for a **Help Desk Executive** to manage resident and visitor queries, complaints, and day-to-day support requests in a residential society. The candidate will coordinate with the concerned departments to ensure timely resolution of issues and provide professional assistance to residents.
### **Key Responsibilities**
* Handle residents’ queries, complaints, and service requests.
* Coordinate with maintenance, security, housekeeping, and other teams.
* Provide information about society facilities, services, and rules.
* Record and update complaints in the complaint management system/register.
* Follow up on pending complaints and provide status updates to residents.
* Assist residents and visitors with general information and support.
* Coordinate communication between residents and society management.
* Escalate emergency or critical issues to the concerned team immediately.
* Maintain daily reports and complaint records.
* Communicate with residents in a polite, professional, and helpful manner.
### **Required Skills**
* Good communication and interpersonal skills.
* Basic computer knowledge.
* Customer service and problem-solving skills.
* Good Hindi and basic English communication.
* Basic knowledge of MS Office and data entry.
* Professional and polite attitude.
We are looking for a **Help Desk Executive** to manage resident and visitor queries, complaints, and day-to-day support requests in a residential society. The candidate will coordinate with the concerned departments to ensure timely resolution of issues and provide professional assistance to residents.
### **Key Responsibilities**
* Handle residents’ queries, complaints, and service requests.
* Coordinate with maintenance, security, housekeeping, and other teams.
* Provide information about society facilities, services, and rules.
* Record and update complaints in the complaint management system/register.
* Follow up on pending complaints and provide status updates to residents.
* Assist residents and visitors with general information and support.
* Coordinate communication between residents and society management.
* Escalate emergency or critical issues to the concerned team immediately.
* Maintain daily reports and complaint records.
* Communicate with residents in a polite, professional, and helpful manner.
### **Required Skills**
* Good communication and interpersonal skills.
* Basic computer knowledge.
* Customer service and problem-solving skills.
* Good Hindi and basic English communication.
* Basic knowledge of MS Office and data entry.
* Professional and polite attitude.