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Junior Customer Support Executive
Grabitts Softech Services Pvt Ltd
Required Skills
Communication Computer knowledge (MS Word Excel) EnglishJob Description
We are looking for a motivated and enthusiastic Junior Support Executive to join our team. This role is ideal for fresh graduates or candidates with excellent communication skills who are interested in building a career in customer and software support.
Key Responsibilities:
* Provide software support to customers through phone, email, chat, and remote assistance.
* Understand customer queries and provide accurate solutions in a timely manner.
* Escalate technical issues to the appropriate team when required.
* Maintain records of customer interactions and support activities.
* Follow company processes and service standards while handling customer requests.
* Learn and stay updated on software features, updates, and best practices.
Requirements:
* Bachelor's degree (BA or equivalent preferred).
* Good spoken and written English communication skills.
* Disciplined, sincere, and professional attitude.
* Eagerness to learn new software and technologies.
* Strong problem-solving and customer service mindset.
* Ability to work independently as well as in a team environment.
* Basic computer knowledge , MS Office ( Excel Word )
We are looking for immediate joiner candidates who are committed, responsible, and passionate about helping customers. If you are a quick learner, enjoy solving problems, and want to grow in a supportive work environment, we encourage you to apply and become part of our team.
Key Responsibilities:
* Provide software support to customers through phone, email, chat, and remote assistance.
* Understand customer queries and provide accurate solutions in a timely manner.
* Escalate technical issues to the appropriate team when required.
* Maintain records of customer interactions and support activities.
* Follow company processes and service standards while handling customer requests.
* Learn and stay updated on software features, updates, and best practices.
Requirements:
* Bachelor's degree (BA or equivalent preferred).
* Good spoken and written English communication skills.
* Disciplined, sincere, and professional attitude.
* Eagerness to learn new software and technologies.
* Strong problem-solving and customer service mindset.
* Ability to work independently as well as in a team environment.
* Basic computer knowledge , MS Office ( Excel Word )
We are looking for immediate joiner candidates who are committed, responsible, and passionate about helping customers. If you are a quick learner, enjoy solving problems, and want to grow in a supportive work environment, we encourage you to apply and become part of our team.